On Wednesday June 27th, 2018 one of our upstream providers was impacted by a Fibre cut due to construction activity which affected many businesses across the GTA and other parts of Ontario. This issue impacted our network traffic and caused disruptions in your service. We recognize that any interruption to your Internet connectivity is more than just an inconvenience and have requested and received this information from our provider to explain the outage for that very reason. We have many redundancies and measures in place to avoid downtime, but unfortunately some things still remain beyond control. We will continue our hard work to provide the best low cost high speed internet in Prince Edward County.
On June 28th at approximately 01:00 am EST, your Internet service was fully restored. If you are still experiencing issues with your service, or would like additional information about this incident please contact me and I will be glad to assist you.
William A.C. Rosenblath
President | Systems Engineer
Rostech Wireless Communications